People don’t make mistakes; processes let them make mistakes. Once you decide that the process is the problem, you will start to find ways t...
BI has been one of the most important business initiatives providing positive impact on the health of organizations. Usually, questions ar...
Organizational Agility focuses on how organizational agility impacts success and how to increase that agility....
This whitepaper introduces the idea of Visual Six Sigma, a practical and pragmatic approach to data analysis and process improvement. ...
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management ex...