20 apr Do You Make These Mistakes In Performance Improvement?
Geplaatst op 13:15h in Geen onderdeel van een categorie
People don’t make mistakes; processes let them make mistakes. Once you decide that the process is the problem, you will start to find ways to mistake-proof the process so that people simply cannot make the same mistake. It takes a little more thought than blaming someone, but it’s much more effective.Read full case